We will endeavour to deliver the Products to you within 7 working days of your Account order, where this is practical. However, products are subject to availability and delays may sometimes occur that are outside of our control. Any dates specified for delivery are therefore approximate only.
If delivery is delayed for more than 21 days, you have the right to contact us and refuse to accept the Products. In these circumstances, we will refund any money paid by you for those Products and any delivery monies you have been charged. However, we will not be responsible for any other losses, costs, damages or charges that you may suffer if we delay in supplying or do not supply those Products.
At the time of delivery you may be required to validly sign-off on the delivery of the Products, after which time the Products become your sole responsibility.
If you are not happy with your purchase you may return it unopened and in its original condition within 21 days of purchase. To return goods please contact us in advance to notify us of your intention to return the items stating the reason at firstname.lastname@example.org .
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.